返金ポリシー

Return & Refund Policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in its original condition, unused, and in its original packaging.

To start a return, contact us at contact@maisonrhb.com with your order number and reason for return. Once your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages & Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 14 days of delivery at contact@maisonrhb.com with your order number and a photo of the item. We'll arrange a replacement at no cost to you.

Exchanges

The fastest way to get the item you want is to return your original item and place a new order once the return is accepted.

Refunds

Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed within 5–7 business days to your original payment method. Please allow an additional 3–5 business days for your bank to post the credit. If you haven't received your refund after 10 business days of approval, contact us at contact@maisonrhb.com.