Shipping policy

Shipping Policy

Every Maison RHB piece is printed and framed to order, then shipped free to your door.

At a Glance
  • Production: 1–2 business days
  •  Delivery: about 2–7 business days, or 4–8 business days to Australia and New Zealand
  • Estimated total: 3–9 business days from the date of your order, or 5–10 business days to Australia and New Zealand
  • Shipping cost: free on every order, with no minimum
  • Tracking: emailed to you as soon as your order ships
1. Production
Each piece is printed and framed to order at the partner studio closest to you, in the United States, Canada, the United Kingdom, the Czech Republic (for orders across Europe), Australia, or New Zealand. Production takes 1–2 business days.

2. Delivery Times
After production, delivery takes about 2–7 business days, depending on your destination. Orders to Australia and New Zealand take about 4–8 business days. Remote areas, holidays, carrier delays, and customs processing may add time. All delivery times are estimates.

3. Shipping Costs
Shipping is complimentary on every order, to every country we ship to.

4. Order Tracking
Once your order ships, we'll email you a tracking number. Please allow 1–2 business days for tracking to update.

5. Duties & Taxes
Orders produced and delivered within the same country usually have no customs fees. Orders sent across borders may be subject to import duties or taxes. Where available, these are shown and collected at checkout. Otherwise, the carrier may collect them on delivery.

6. Order Changes & Cancellations
Orders go into production quickly, so please double-check your shipping address at checkout. Once production has started, orders can't be cancelled or changed, including the shipping address.

7. Damaged or Lost Shipments
  • Damaged on arrival: please inspect your artwork as soon as it arrives. Within 48 hours of delivery, email us your order number and photos of the artwork and its packaging. We'll send a replacement or a full refund at no cost to you.
  • Lost in transit: if your tracking shows no movement for an extended period, contact us and we'll investigate with the carrier.
8. Undeliverable or Refused Orders
Orders returned to us because of an incorrect or incomplete address, a refused delivery, or unpaid customs charges can't be refunded or replaced.

9. Questions
For any shipping questions, email contact@maisonrhb.com. Please include your order number.