Datenschutzerklärung

Privacy Policy

Maison RHB operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated luxury shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our website, or make a purchase, and when you otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

Contact information: name, email address, phone number, and shipping/billing address
Payment information: credit card or payment details (processed securely; we do not store full payment card data)
Order information: items purchased, order history, and transaction details
Account information: username and password if you create an account
Device and usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs
Communications: messages you send us via email or chat

2. How We Collect Your Information

We collect information in the following ways:

Directly from you when you place an order, create an account, contact us, or sign up for our newsletter
Automatically through cookies and similar tracking technologies when you browse our website
From third parties such as analytics providers and advertising platforms (e.g., TikTok, email marketing services)

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including sending order confirmations and shipping notifications
Manage your customer account
Respond to your inquiries and provide customer support
Send marketing communications, including newsletters and promotional offers, where you have opted in
Improve our website, products, and services through analytics
Comply with legal obligations
Prevent fraud and protect the security of our Services

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties solely to operate our business, including:

Fulfillment partners to produce and ship your order
Payment processors to securely handle transactions
Email marketing platforms to send communications you have consented to receive
Advertising platforms (e.g., TikTok) to deliver relevant ads and measure campaign performance
Analytics providers to help us understand how our website is used
Legal authorities when required by law or to protect our rights

All third parties are contractually required to handle your data securely and only for the purposes we specify.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: request a copy of the personal data we hold about you
Correction: request that we correct inaccurate or incomplete data
Deletion: request that we delete your personal data, subject to legal obligations
Objection: object to the processing of your data for marketing purposes
Portability: request a copy of your data in a portable format
Withdrawal of consent: withdraw consent at any time where processing is based on consent

EU/EEA residents (GDPR): You have the right to lodge a complaint with your local data protection authority.

California residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at contact@maisonrhb.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. When your data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Maison RHB contact@maisonrhb.com